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Discount chatbot template

Turn a discount request into a finished order. Use this free script to share the promo code or free-shipping offer you approved, explain the deal, and mark the chat as a sales opportunity.

  • Free 14-day trial
  • No credit card required

Example Sales Incentive conversation:

  1. Customer: I like the jacket, but it's a little over my budget.
  2. System: Sales Incentive skill started
  3. AI agent: I can help with that. Use code WELCOME10 for 10% off this order. It applies at checkout and brings the jacket within your budget.
  4. Customer: Perfect, I'll order it now.
  5. System: Chat tagged as sales_opportunity

Join 35,000 brands that run their customer conversations with Text

PayPalIKEAAtlassianMcDonald'sINGMercedes-BenzRyanairPandoraHuaweiKiaGeberitSephoraVirginSubaru

Make this template share promo codes on your website in 3 minutes via Text by ChatBot

No code. The skill you picked here is ready to activate the moment your trial starts, inside the same AI chatbot for ecommerce that answers the rest of your store questions.

  1. Step 1

    Start your trial from this page

    Choose Add to your website. The Sales Incentive skill comes with you into setup, where you enter the discount or free-shipping code it may share.

  2. Step 2

    Train your chatbot with your store and knowledge sources

    Add your website URL, product pages, files, or articles. The agent indexes up to 5,000 pages per site and rescans on the schedule you set.

  3. Step 3

    Add the chatbot widget to your store

    Paste one code snippet, use Shopify or Google Tag Manager, or install the React, Vue, or Angular package.

  4. Step 4

    Let the chatbot answer discount requests using your skill

    The agent answers from your knowledge sources. When a shopper asks for a discount or says the price is too high, the skill shares your approved code, explains the offer, and tags the chat as a sales opportunity.

  • Nuvoo 98% AI Agent resolution rate at Nuvoo, a Shopify store selling computers in Finland, Sweden, and Germany
  • Funded Trading Plus 93% customer satisfaction at Funded Trading Plus, which automates 125,000 chats a year with Text

...or use this template in any chatbot you want

This is the exact instruction the Sales Incentive skill runs in Text. Copy it into your AI agent and add your own code, or add the skill to your store and enter the code during setup.

discount-template.txt

Download .txt

When a customer asks for a discount or raises a price objection, share the discount or free-shipping code provided during setup, explain the offer, and tag the conversation as "sales_opportunity".

Need a human in the loop? Text by ChatBot got you covered

The Transfer to human skill hands the chat to your team when a shopper asks for a bigger discount than you approved or wants to talk to a person. The teammate sees the whole conversation and every tag the agent added.

See the ecommerce chatbot features
VIP routing skill, live chat
  1. AI agent

    I'll connect you with the VIP Team so your account manager can review the renewal with the full context.

  2. Chat transferred to VIP Team
  3. Chat assigned to Maya
  4. Maya

    Hi, I'm Maya. I can see your renewal question and will take it from here.

Integrate this discount template with other tools you use

Connect your website, store, and messaging channels so the template can work with the rest of your tools.

Browse integrations

More sales and
ecommerce chatbot templates.

Questions about this discount chatbot template

When a shopper asks for a discount or says the price is too high, the AI agent shares the discount or free-shipping code you approved during setup, explains how the offer applies, and tags the conversation as sales_opportunity so your team can review it later.

You provide it. In Text you enter the discount or free-shipping code when you set up the skill. If you copy the instruction into another chatbot, replace the setup reference with your own code. The agent only shares the code you approved.

No. The agent shares the code and explains the offer in the chat. The shopper enters the code at checkout as usual.

Yes. The chat window at the top of this page replays the skill, and the skill editor in Text has a preview panel where you can run a test conversation before you publish.

It is the exact instruction the Sales Incentive skill runs in Text. You can copy it into any AI agent that accepts natural-language instructions, or add the skill to your AI chatbot for ecommerce in Text when you start your trial from this page.

No. The instruction limits the agent to the code provided during setup. If a shopper asks for a bigger discount, the agent stays with the approved offer, and the Transfer to human skill can hand the chat to your team.

No. This template responds to discount requests. To collect contact details before offering something, use the lead generation chatbot template.

Yes. Add the widget through the Shopify integration and train the agent on your store pages. Nuvoo, a Shopify store selling computers in Finland, Sweden, and Germany, resolves 98% of conversations with its AI Agent.