Ground answers in your knowledge
Add a website, selected pages, files, or articles. Text answers product, policy, shipping, and service questions from sources your team controls, so shoppers get your position rather than a plausible guess.
AI chatbot for ecommerce that turns service into sales
Answer product questions, recommend the right item, recover hesitant carts, and measure the revenue each conversation creates. Text puts AI and your team in one customer service platform built to sell while it solves.
Free 14-day trial No credit card required Shopify cart integration
Answer and act
Use approved knowledge, live context, and Skills to move the customer forward.
Sell in the chat
Recommend Shopify products and let shoppers choose a variant and add it to their cart.
Measure the outcome
Connect orders to conversations and see sales, leads, and customers served in Text.
Over 35,000 brands are already selling through service with Text
Meet shoppers before hesitation becomes an exit
Your store is where customers compare, hesitate, ask, and buy. Text helps ecommerce teams act while the buying signal is still live.
Read the moment
Use the current page, visit history, location, time, and conversation context to understand what a shopper needs before the opportunity disappears.
Start the right conversation
Campaigns can greet, nudge, or offer help when your conditions are met. On Shopify stores using Text, visitors who chat convert to orders at up to 266% higher rates than visitors who only browse.
Make the opening useful
Suggest relevant questions based on the page instead of showing a blank message box. Product-page visitors get a faster path to the answer they came for.
An ecommerce AI chatbot grounded in your business
Fluent answers are not enough. Give the AI agent trusted knowledge, clear instructions, and a safe next action.
Keep the source of truth current
Refresh website content on a schedule, exclude the pages you do not want indexed, and update private material when products, delivery rules, or policies change.
Set the role and the limits
Choose tone, answer length, supported languages, and custom instructions. Preview the response before shoppers see it, and keep the AI agent inside the boundaries you set.
Give it a safe next action
Skills turn an answer into an outcome: recommend a product, run an approved offer, collect a lead, or transfer the chat. Each one carries its own guardrails.
Up to 500 concurrent chats
Each AI agent can manage up to 500 active conversations, giving seasonal demand somewhere useful to go.
Visible automation
Review active AI chats, step in at any time, and inspect resolved conversations after they close.
Performance you can improve
Track AI resolution, customer satisfaction, handled chats, and transfers to find gaps in knowledge or rules.
An AI chatbot that sells while it solves
Every support conversation is a chance to recommend a product, recover a cart, qualify a lead, or protect the next order. Text finds the opportunity and acts within your rules.
Shopify product recommendations
Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.
Try it freeLead capture
Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.
Try it freeCross-sell and upsell
Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.
Try it freePersonalized offers
Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.
Try it freeInstant FAQ answers
Answer routine product, policy, and shipping questions instantly. Your team gets more time for conversations where human judgment can improve the outcome.
Try it freeSmart handoff to humans
Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.
Try it freeTurn product questions into completed carts
Online shopping creates small doubts about fit, stock, delivery, and value. A fast answer keeps the purchase moving; the right next action helps close it.
Recommend from the Shopify catalog
The Shopify AI chatbot integration lets the AI shopping assistant search connected product information and present relevant choices as product cards inside the chat.
Choose a variant and add to cart
Shoppers can pick a size, color, or another available option and add the item without leaving the conversation. Recommendation, choice, and cart action stay together.
Recover the sale before the exit
Use a Skill when a shopper hesitates at checkout or asks for a discount. You approve the trigger, offer, and limits; the AI agent runs the play consistently.
Skills make the AI agent work like your business
A Skill describes an outcome and its guardrails in plain language. Each card below runs live: open a preview and watch the AI agent recommend, upsell, or save the sale in a real shopper conversation.
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Turn conversations into qualified leads
When a customer shows buying intent, capture contact details and key requirements for sales follow-up.
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Connect VIP customers with their account manager
When a VIP customer reaches out, then connect them with their account manager or dedicated VIP team.
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Turn complaints into guaranteed follow-up
When a complaint needs human follow-up, create a priority ticket and set a clear response time.
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Turn product questions into expert advice
When a customer needs product advice, capture requirements, then create a ticket for a specialist.
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Save the sale with the right incentive
When a customer raises a price objection, share an approved incentive and tag the chat as a sales opportunity.
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Grow every cart with the perfect add-on
When a customer mentions a product in their cart, recommend a relevant add-on, bundle, or warranty.
Hand the chat to a person without the customer repeating anything
When the AI agent reaches its limit, the transcript, the order, and the shopper's history move with the conversation. Your team picks up mid-sentence instead of asking what happened.
Transfer based on intent
Send a product question to Sales, a return to Support, or another language to the right team. The next person opens the chat with the transcript and order context already there.
One Inbox for the whole relationship
Website chat, email, Messenger, WhatsApp, and SMS land in one place. AI chats, live chats, and tickets stay in a single view as work moves between the agent and your team.
Connect Shopify or your custom ecommerce stack
A useful chatbot for ecommerce needs real store context. Text connects natively to Shopify and WordPress, sends cart and order events from custom stores through its widget API, and carries what the conversation learns into your marketing stack. For stores using WooCommerce, explore the WooCommerce integration and its supported data.
Native Shopify context
Connect the widget, approve the permissions, and enable it in the theme editor. Agents see live cart value, recent orders, fulfillment status, products, quantities, and prices beside the chat.
See the Shopify integration
Native WordPress plugin
Install the plugin from the WordPress directory, activate it, and click Connect Text. There is no code to paste and nothing to change in your theme or page builder files.
See the WordPress integration
Conversation data that keeps moving
Use webhooks to connect backend systems, and let chat carry customer details and buying signals into the marketing flows that follow up.
See the Klaviyo integration
Custom and headless stores
Send cart and order events from your own storefront with the Chat Widget JavaScript API. Cart activity reaches the Inbox in real time, and orders feed the All Sales and AI Agent Sales reports.
See the widget API methodMeasure sales, leads, and service in one view
The All Sales report tracks orders placed during a chat or within a 30-day attribution window. AI Agent Sales isolates the orders connected to AI-handled conversations. Explore chatbot sales analytics.
The Wins counter keeps sales closed, leads qualified, and customers served visible while the team works. Service metrics still matter; Text adds the business outcome beside them.
Track conversation revenue
Wembley
$1.5M
Revenue after 8 months
Sephora
+25%
Average order value
Stratco
80%
AI resolution rate
“We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.”
“We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.”
What is an AI chatbot for ecommerce?
An AI chatbot for ecommerce is software that talks with online shoppers through natural language. It can answer customer inquiries, use store and conversation context, and guide a shopper toward a useful next step before, during, or after an order.
The useful distinction is what happens after the answer. Basic ecommerce chatbots stop at information. Capable AI chatbots can collect details, recommend a product, run an approved offer, update a customer record, create a ticket, or transfer the chat with full context. The same foundation can support online stores and broader AI chatbot for retail journeys.
AI-driven chatbots
Generative AI and natural language processing help the chatbot understand varied questions, keep context across follow-ups, and draw an answer from a trusted knowledge base.
Rules-based chatbots
Predefined paths work for simple, predictable flows, but keyword matching can fail when a shopper asks the same question in an unexpected way.
Hybrid chatbots
Conversational AI supplies flexibility while business rules keep firm limits around discounts, routing, data, and human intervention.
Why Text stands apart from most ecommerce chatbots
AI automation is common. Service that sells is rare. Text treats a customer conversation as an opportunity to close a sale, qualify a lead, retain a customer, or solve the issue blocking the next order.
Service is a profit engine
Traditional support platforms lead with activity. Text connects service to business outcomes: revenue generated, leads captured, and costs reduced. The goal is not to automate for its own sake. It is to protect and create value while maintaining service quality.
Start with one use case
Connect one site, train one AI agent, and choose one outcome such as answering product questions or recovering hesitant carts. A narrow start creates a cleaner benchmark for conversion, customer experience, and team workload before you expand. Use the ecommerce chatbot template to configure an approved add-on recommendation or collect requirements for a product specialist.
Put AI and people where they are strongest
AI chatbots handle the repeatable path consistently. Human agents bring empathy, judgment, and commercial instinct to the conversations that need them. Text keeps both sides in one workflow: AI spots the signal, and your team closes when a person can improve the outcome.
AI-native, backed by operating experience
Text was created by the team behind LiveChat, HelpDesk, and ChatBot. It draws on more than 20 years in customer service software and billions of conversations, but it was built from scratch as an AI-native product.
Practical ecommerce chatbot use cases
Start with the customer moment that leaks the most value, measure it, then choose the next one.
Answer product questions
Explain sizing, compatibility, materials, pricing, availability, or store policy before the shopper leaves to search elsewhere.
Recommend a product that fits
Ask useful questions and surface a short set of relevant Shopify products instead of sending the shopper back through the full catalog. Explore how an AI shopping assistant helps shoppers choose products.
Recover an abandoned cart
Use proactive messaging to answer the concern behind checkout hesitation and present an approved incentive when it makes commercial sense.
Capture and qualify leads
Collect a name and email in the chat, ask qualifying questions, and send the opportunity to the team that can close it.
Resolve order questions
Use Shopify order context or a webhook to check status while your support team avoids another manual lookup. Explore how a WISMO chatbot handles order-status questions.
Protect the post-purchase experience
Explain a return policy, gather details, create a ticket, or provide delivery and care guidance without losing the context of the order.
Launch your ecommerce chatbot with one measurable job
Start small enough to see the result, then expand from proof instead of promise.
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Connect the store
Install through Shopify or add the Text widget to your site.
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Add trusted knowledge
Connect product pages, FAQs, policies, and internal files.
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Choose one Skill
Pick product guidance, cart recovery, order status, or lead capture.
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Test, then review the outcome
Preview the awkward follow-ups, then judge it on real chats and revenue reports.
Frequently Asked Questions
An ecommerce chatbot answers questions and guides shoppers through the customer journey. Text can recommend products, support checkout, collect leads, provide order context, create tickets, and transfer complex conversations to human agents. It keeps those actions connected instead of treating each chat as an isolated support request.
Yes, with the Shopify integration. The AI agent can display product cards, let shoppers choose a size, color, or other available variant, and add the selected item to the cart without leaving the conversation.
Yes. The website widget works on ecommerce sites beyond Shopify. Custom and headless stores can send cart and order events through the Chat Widget JavaScript API to enable real-time order notifications, conversation-level sales attribution, and ecommerce reporting.
Yes. The AI agent can transfer a conversation automatically or send it to a specific team based on the shopper's intent. Human agents receive the conversation history and available customer context, and they can also take over an active AI chat when needed.
Text reports AI resolution, customer satisfaction, transfers, sales, leads, and service activity. All Sales and AI Agent Sales reports attribute orders placed during a chat or within 30 days after it, so ecommerce teams can connect conversations to revenue.
Text offers a 14-day free trial rather than a limited permanent free plan. You can connect a store, train the AI agent, and test a focused use case before choosing a paid plan. No credit card is required to start the trial.
Yes. The AI agent provides instant answers outside business hours using the knowledge, tone, Skills, and handoff rules you approve. Each AI agent can handle up to 500 concurrent chats, which helps ecommerce teams absorb campaign peaks and seasonal demand without turning every conversation into a queue.
Yes. On Shopify, the AI agent can search the connected catalog and present relevant product cards inside the chat. The recommendation can use the shopper's question and current conversation context, helping a broad request become a shorter, more useful choice.
Yes. Custom Skills can call webhooks to read or update external systems. This can support CRM tools, coupon services, order databases, inventory systems, calendars, or another service with an HTTP endpoint.
Yes. You can configure an AI agent to use one language, selected languages, or all supported languages. You also control its tone, answer length, knowledge, and custom instructions.
An AI shopping assistant focuses on product discovery and purchase guidance. An ecommerce chatbot can cover that work plus customer support, order questions, lead capture, routing, human handoff, and post-purchase service. Text brings those jobs into one operating view.
Compare them against the outcome you need. Check answer accuracy, knowledge controls, product and order context, integrations, human handoff, lead capture, analytics, and revenue measurement. A long feature list matters less than whether the chatbot improves a real customer and business result.
Turn customer service into your next sales channel
Give shoppers instant help, give your team the full context, and give the business a clear view of what every conversation earned.
Free 14-day trial No credit card required AI agent included