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Ecommerce chatbot template

Grow every order with one useful add-on. Use this free script to recommend a relevant accessory, bundle, or warranty for the product already in the shopper's cart.

  • Free 14-day trial
  • No credit card required

Example Cart Upsell conversation:

  1. Customer: I've got the TrailCam X2 in my cart. Is there anything else I should take on a week-long trip?
  2. System: Cart Upsell skill started
  3. AI agent: Add the X2 spare battery. It doubles your shooting time and is the most useful backup when you won't have reliable access to power.
  4. Customer: Good call. I'll add one.
  5. System: Chat tagged as upsell

Join 35,000 brands that run their customer conversations with Text

PayPalIKEAAtlassianMcDonald'sINGMercedes-BenzRyanairPandoraHuaweiKiaGeberitSephoraVirginSubaru

Make this template upsell shoppers on your website in 3 minutes via Text by ChatBot

No code. The skill you picked here is ready to activate the moment your trial starts, inside the same AI chatbot for ecommerce that answers the rest of your product questions.

  1. Step 1

    Start your trial from this page

    Choose Add to your website. The Cart Upsell skill comes with you into setup.

  2. Step 2

    Train your chatbot with your store and knowledge sources

    Add your website URL, product pages, files, or articles. The agent indexes up to 5,000 pages per site and rescans on the schedule you set.

  3. Step 3

    Add the chatbot widget to your store

    Paste one code snippet, use Shopify or Google Tag Manager, or install the React, Vue, or Angular package.

  4. Step 4

    Let the chatbot recommend add-ons using your skill

    The agent answers from your knowledge sources. When a shopper mentions a product in their cart, the skill recommends one relevant accessory, bundle, or warranty, explains why it fits, and tags the chat as upsell.

  • Nuvoo 98% AI Agent resolution rate at Nuvoo, a Shopify store selling computers in Finland, Sweden, and Germany
  • Funded Trading Plus 93% customer satisfaction at Funded Trading Plus, which automates 125,000 chats a year with Text

...or use this template in any chatbot you want

This is the exact instruction the Cart Upsell skill runs in Text. Copy it into your AI agent, or add the skill to your store and let Text turn it into workflow steps you can review and edit.

ecommerce-template.txt

Download .txt

When the conversation establishes that a customer already has a product in their cart, recommend one relevant accessory, bundle, or warranty using approved product knowledge. Explain why it complements that product and tag the chat as "upsell".

Need a human in the loop? Text by ChatBot got you covered

The Transfer to human skill hands the chat to your team when a shopper needs advice the agent cannot give or asks for a person. The teammate sees the whole conversation and every tag the agent added.

See the AI shopping assistant features
VIP routing skill, live chat
  1. AI agent

    I'll connect you with the VIP Team so your account manager can review the renewal with the full context.

  2. Chat transferred to VIP Team
  3. Chat assigned to Maya
  4. Maya

    Hi, I'm Maya. I can see your renewal question and will take it from here.

Integrate this ecommerce template with other tools you use

Connect your website, store, and messaging channels so the template can work with the rest of your tools.

Browse integrations

More ecommerce and
customer service chatbot templates.

Questions about this ecommerce chatbot template

When a shopper mentions a product already in their cart, the AI agent recommends one relevant accessory, bundle, or warranty from your approved product knowledge, explains why it complements the product, and tags the chat as upsell.

No. The skill works from what the shopper says in the conversation. It recommends the add-on and tags the chat, and the shopper adds the item and checks out as usual.

Yes. The chat window at the top of this page replays the skill, and the skill editor in Text has a preview panel where you can run a test conversation before you publish.

Yes. Add the widget through the Shopify integration and train the agent on your store pages. Nuvoo, a Shopify store selling computers in Finland, Sweden, and Germany, resolves 98% of conversations with its AI Agent.

It is the exact instruction the Cart Upsell skill runs in Text. You can copy it into any AI agent that accepts natural-language instructions, or add the skill to your AI chatbot for ecommerce in Text when you start your trial from this page.

From the knowledge sources you add in Text: your website, product pages, files, or articles. The skill uses only approved product knowledge, so keep those sources current when your catalog changes.

No. The skill is a written instruction. Text turns it into workflow steps you can review, edit, and activate from the editor.

No. It starts from a shopper's conversation about a product already in their cart. It does not detect an abandoned checkout or send a recovery message.